Quality Assurance Analyst

• Monitor calls or other transactions - use available technology (recording solution(s), telephone systems, etc.) to record or listen to service desk calls/ transactions and score according to established standards for client and internal business expectations. For non-call operations, utilise audit resources to ensure compliance with client and business expectations and contractual requirements • Provide feedback/ coaching - meet one-on-one with service desk team members to review scored ca... Click Here To Know More http://ift.tt/1B7UEIC

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About duty clock

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